Shipping policy

At Compass Ridge Trading Co., we work to process and ship orders as efficiently and carefully as possible.

Please review the information below before placing your order.

Order Processing

Orders are generally processed within 2–5 business days, excluding weekends and holidays.

Processing times may be longer during:

  • Holidays
  • Sales and promotions
  • Product launches
  • High-volume periods
  • Severe weather
  • Supply or inventory delays

Processing time is separate from shipping transit time.

If there is a significant delay with your order, we will make reasonable efforts to contact you using the information provided at checkout.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on factors such as:

  • Order size
  • Order weight
  • Shipping destination
  • Selected shipping method
  • Carrier rates

Any available free-shipping promotions or thresholds will be clearly stated on the website when offered.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Certain products may have shipping restrictions based on:

  • Product type
  • Carrier limitations
  • Local or state regulations
  • Hazardous-material restrictions
  • Supplier limitations

If an item cannot be shipped to your location, you may be notified during checkout or contacted after your order is placed.

Estimated Delivery Times

Delivery times depend on the shipping method selected and the carrier handling the shipment.

Estimated delivery dates are not guaranteed unless specifically stated.

Once your order has been handed over to the carrier, transit times may be affected by:

  • Weather
  • Carrier delays
  • Holiday volume
  • Transportation disruptions
  • Natural disasters
  • Local service interruptions
  • Other circumstances outside our control

Compass Ridge Trading Co. cannot guarantee exact delivery dates.

Tracking Information

When tracking is available, you will receive tracking information after your order ships.

Please allow time for tracking information to update after the carrier receives the package.

In some cases, tracking may not immediately show movement even though the package is in transit.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your address carefully before submitting your order.

Compass Ridge Trading Co. is not responsible for delivery problems caused by:

  • Incorrect addresses
  • Incomplete addresses
  • Missing apartment or unit numbers
  • Incorrect ZIP codes
  • Outdated customer information

If you notice an address error, contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

Returned Packages

If a package is returned to us because of:

  • An incorrect or incomplete address
  • Refused delivery
  • Failure to claim the package
  • Other customer-related delivery issues

we may contact you to determine next steps.

Additional shipping charges may apply if the order must be shipped again.

Original shipping charges may not be refundable.

Lost Packages

If your tracking information shows that a package has stopped moving or appears to be lost in transit, please contact us.

We may assist with carrier inquiries or claims when available.

Carrier investigations may take time, and replacements or refunds may not be issued until the carrier confirms the status of the shipment.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around your delivery area
  • Check with household members
  • Check with neighbors when appropriate
  • Look for delivery photos or carrier notes
  • Contact the shipping carrier

If the package still cannot be located, contact us and we will review the situation with you.

Compass Ridge Trading Co. cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier, but we will do our best to assist with available next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include:

  • Your name
  • Order number
  • Photos of the damaged item
  • Photos of the packaging
  • A brief description of the damage

Please keep the item and packaging until the issue has been reviewed.

Damaged or defective products may be handled according to our Return & Refund Policy.

Multiple Shipments

Some orders may be shipped in more than one package.

This may happen when:

  • Items are stored in different locations
  • Products have different fulfillment times
  • Items are shipped directly from a supplier
  • Part of the order is ready before the rest

You may receive separate tracking information for each shipment.

Preorders and Backordered Items

Products listed as preorder or backorder may have longer processing and shipping times.

Estimated availability or ship dates will be provided when possible.

Any estimated dates are subject to change based on supplier availability and other factors outside our control.

Holidays and Severe Weather

Shipping and processing delays may occur during major holidays or severe weather events.

Carrier service interruptions can also affect estimated delivery times.

We appreciate your patience when circumstances outside our control affect shipping.

Sustainable Packaging

As part of our commitment to stewardship and reducing unnecessary waste, Compass Ridge Trading Co. may use:

  • Recyclable packaging
  • Reused shipping materials
  • Right-sized packaging
  • Paper-based packing materials
  • Lower-waste shipping options when practical

This means your package may not always arrive in brand-new packaging.

If a shipping box or packing material can safely be reused, we believe giving it another life is better than sending it to waste.

We encourage you to reuse, recycle, or properly dispose of shipping materials whenever possible.

Shipping and Returns

Shipping charges associated with returns are governed by our separate Return & Refund Policy.

Please review that policy before returning any item.

Contact Us

If you have questions about shipping, delivery, tracking, or an order in transit, please contact us through the Contact Us page on our website.

Please include your order number whenever possible.

Compass Ridge Trading Co.

Guided by Purpose. Grounded in Stewardship.

Last Updated: September 2026