Refund policy

At Compass Ridge Trading Co., we want you to feel confident in your purchase. If something is not right, we will do our best to make it right.

Please review the policy below before requesting a return, exchange, or refund.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

Unused and in its original condition
In its original packaging, when applicable
Accompanied by proof of purchase or order number
Returned within the stated return period

Items that show signs of use, damage caused after delivery, or missing parts or packaging may not be eligible for a full refund.

Before sending anything back, please contact us so we can provide return instructions.

Non-Returnable Items

For health, safety, hygiene, or product-integrity reasons, certain items may not be eligible for return, including:

Opened or used health and beauty products
Personal care items that have been opened or used
Food or consumable products
Gift cards
Clearance or final-sale items, when marked as such
Custom or personalized products
Items damaged through misuse, improper care, or normal wear and tear

If you are unsure whether your item is eligible for return, please contact us before shipping it back.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible after delivery and include:

Your name
Order number
A description of the issue
Photos of the item and packaging, when applicable

We will review the issue and work with you on an appropriate replacement, refund, or other resolution.

Please do not discard damaged products or packaging until we have reviewed your claim.

Exchanges

If you would like to exchange an eligible item, please contact us first.

Availability cannot be guaranteed until the exchange is processed.

In some cases, the fastest option may be to return the original item and place a new order for the replacement item.

Return Shipping

Unless the return is due to an error by Compass Ridge Trading Co. or an item arrived damaged or defective, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method for returns. Compass Ridge Trading Co. is not responsible for return packages that are lost or damaged in transit.

Please do not send returns without first receiving return instructions from us.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Shipping charges are not refundable unless otherwise stated or the return resulted from an error on our part.

Partial Refunds

In certain situations, only a partial refund may be issued, including when:

An item is returned outside its original condition
Parts or accessories are missing
Packaging is significantly damaged
The item shows signs of use not caused by a product defect
The item is returned outside the return period but an exception has been approved

Any partial refund will be determined based on the condition of the returned item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make every reasonable effort to cancel the order before it is processed or shipped.

Once an order has entered fulfillment or has shipped, it may no longer be eligible for cancellation and may need to be handled as a return.

Lost, Stolen, or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location
Check with household members
Check with neighbors when appropriate
Contact the shipping carrier

If you still cannot locate the package, contact us and we will review the situation with you.

Compass Ridge Trading Co. cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier, but we will do our best to assist with available carrier claims or next steps.

Sustainable Returns

As part of our commitment to stewardship and reducing unnecessary waste, we may occasionally offer an alternative solution when returning an item would create unnecessary shipping, packaging, or environmental impact.

Depending on the situation, we may ask you to responsibly reuse, donate, recycle, compost, or dispose of an item rather than ship it back.

Any such arrangement must be approved by Compass Ridge Trading Co. before a refund or replacement is issued.